Privacy Policy

We collect:

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1. Information You Provide: When contacting us, creating/updating accounts, subscribing, enquiring/booking/reviewing holidays, entering competitions, or calculating travel distances. Includes name, DOB (for insurance), email, phone, address, and password; for property letting: property details. Calls may be recorded for compliance/training. For under-18s, confirm parent/guardian consent.

2. Information from Service Use:

   • Site management: Login status, server logs (device/IP).

   • Session: Bookings, searches, shortlists, IP, customer ID, device info.

   • Analytics: User navigation to improve services.

3. From Other Sources: Business partners (payment/review providers), marketing services (social media/search engines), insurance for claims, data providers, advertisers, consultants, and public sources. Combined with our data.

Cookies/Third-Party Tech: We use cookies and beacons. See our Cookie Policy (link). How We Use Your Information Primarily to provide requested services and enhance experience.

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• Services/Features: Show viewed/wish-listed items, personalise marketing, calculate distances, verify eligibility, display reviews, assist contacts, and monitor/improve services.

• Contract Fulfilment: Required data for bookings/lettings; refusal may prevent fulfilment.

• Research/Development: Testing, analysis for insights, security, new features, and performance tracking.

• Communications: Enable guest/owner interactions (e.g., arrivals and left items).

• Profiling: Analyse for relevant content; no disadvantage or sensitive data use.

• Marketing/Ads: Send promotions and targeted ads via third parties (opt-out below).

• Verification: Check accuracy with third parties.

• Legal: Investigate claims/disputes per law.

• Jobs: Process applications; retain for future roles.

 

or third parties perform these; third parties are limited to our services.

 

Information Sharing and Disclosure

 

We share securely when necessary, required by law, or consented to.

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• Guests/Owners: Share details for bookings/enquiries.

• Public: Your forum submissions (blogs/social media/reviews) are at your risk.

• Service Providers: Limited data for operations/marketing; EEA safeguards if outside.

• Business Partners: For legitimate interests/consent/contracts; no third-party direct marketing without consent.

• Ad Platforms: (e.g., Google/Facebook) for personalised ads; data may combine.

• Group Members: For services/processing/relevant info.

• Authorities: Legal requirements/disputes (e.g., credit card issues).

• With Consent: Other purposes if notified and agreed.

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Safety and Security

 

We use firewalls, passwords, and SSL for sensitive data and monitor for threats.

 

Choice and Transparency

• Access/Correct: Edit account or contact us.

• Marketing Opt-Out: Email info@staycornwall.co. Unsubscribe emails/posts; note non-marketing messages continue.

• Third-party ads: Google Ad Centre, Facebook Ad Preferences. Changes take time.

• Object to Profiling: Contact us.

• Retention: Appropriate periods per contracts/laws.